So again, I contacted Acer Tech Support, who advised me that by running the restore from the three DVD-ROM discs, the hidden "PQSERVICE" EISA restore partition would be, uh, "restored", at the same time as the O/S is reinstalled. I do indeed have those discs, but I don't want to restore using that method.
I tried to run the Acer eRecovery software from Windows start menu, and the software advised me that the restore partition was indeed missing and I would be required to restore Windows using the eRecovery DVD-ROMs (three of them) I created when I first used my computer. So, I booted into Windows 7 and then I went to the Control Panel - Adminstrative Tools - Disk Management to look for the EISA partition - and there was nothing there but the C: 931 GB. Well, that didn't work Windows 7 booted up as if I hadn't touched the keyboard whatsoever. I thought I would reboot to try the + combo to run Acer eRecovery (to reinstall Windows) from the hidden EISA partition. I assumed that C: and D: were just combined now or something. Instead of having C: 450 GB, D: 456 GB, and a hidden EISA drive with "PQSERVICE" restore partition, all that showed was a C: 931 GB. Acer's Temple, Texas depot included a diagnostics report letter that said Acer USA had replaced the Hard Disk Drive, Video Adapter, BIOS update, and reinstalled the Operating System.īut, when I started to check things out, I noticed the HDD partitions were not the same as the factory configuration of the original HDD (the one that ACER replaced). Upon receiving my computer back, the cold boot issue was fixed. June 30, 2010: I received my computer in Winnipeg, Manitoba June 29, 2010: Acer Canada shipped my computer to me June 24, 2010: Acer Canada received my computer June 21, 2010: Acer USA shipped my computer back to Acer Canada June ?, 2010: Acer Canada shipped my computer to Acer USA in Temple, Texas June 16, 2010: Acer Canada received my computer June 14, 2010: I shipped my computer to Acer Canada June 8, 2010: Acer authorized me to ship computer back for warranty repairs
June 6, 2010: Begin exchange of troubleshooting email and telephone help with Acer Tech Support The timeline of events then goes like this. However, I was dissatisfied with this "solution" and on June 6, 2010, I entered into an exchange of email with Acer tech support. "warm boot" and Windows 7 would load successfully. In June 2010, my "cold boot" sequence (boot from power OFF) failed I would receive the error message "reboot and select proper boot device or insert boot media in selected boot device and press a key".
In December 2009, I bought an Acer Aspire M5810 desktop from Best Buy in Winnipeg, Manitoba.
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